Shipping policy
Shipping Policy
This Shipping Policy explains how orders placed through Nooklora are processed, fulfilled, shipped, tracked, and delivered, as well as how we handle common shipping and delivery issues.
Nooklora is operated by GLEMVIA LIMITED.
How to Place an Order
Choose the product you would like to purchase, add it to your cart, and complete checkout using accurate contact, shipping, and payment information.
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout.
Please review your order details carefully to make sure your shipping address and contact information are correct.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Processing time is separate from shipping and delivery time.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high demand, promotional events, or holidays, additional processing time may be required. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
Fulfillment & Shipping Origin
Nooklora works with fulfillment facilities and logistics partners to deliver orders efficiently.
Depending on product availability, inventory location, and your delivery address, orders may be shipped from different fulfillment locations.
Products within the same order may occasionally be shipped separately and arrive at different times.
Regardless of where your order is fulfilled, Nooklora remains your point of contact for customer support regarding your order and delivery.
Estimated Delivery Times
Shipping times depend on your location, the shipping method selected, carrier conditions, and product availability.
For orders shipped to the United States, standard delivery generally takes approximately:
5–12 business days after dispatch
Please note that order processing and delivery times are calculated separately.
For example:
Processing: 1–3 business days
Shipping: 5–12 business days
Estimated total: approximately 6–15 business days
International delivery times may vary depending on destination, customs processing, carrier operations, and local delivery conditions.
All shipping timeframes are estimates and should not be considered guaranteed delivery dates.
Shipping Costs
Shipping charges are calculated during checkout and displayed before payment is completed.
From time to time, Nooklora may offer promotional shipping discounts or free shipping opportunities.
Any applicable shipping charges will be clearly shown during the checkout process.
Order Tracking
Once your order has been shipped and tracking information becomes available, we will send you a shipping confirmation email containing your tracking details.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
In some cases, tracking information may take several business days to show movement.
If your order is shipped in multiple packages, you may receive more than one tracking number.
Receiving Your Order
Orders will be delivered to the shipping address provided during checkout.
Customers are encouraged to monitor their tracking information and make reasonable arrangements to receive the package when necessary.
Once your order arrives, please inspect both the package and the products promptly.
If an item is damaged, missing, or different from what you ordered, please contact us at:
Please include your order number and relevant photographs where applicable.
Shipping Delays
Although we work with our fulfillment and shipping partners to deliver orders as quickly as possible, delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
- Severe weather
- Customs inspections
- Carrier delays
- Public holidays
- High shipping volumes
- Remote delivery locations
- Transportation disruptions
- Other unforeseen logistics issues
If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at service@nooklora.com.
Include your order number so our support team can review the shipment and assist you.
Lost Packages
If your package appears to have been lost while in transit, please contact us with your:
- Order number
- Tracking number
- Shipping address
We will review the available tracking information and may contact the shipping carrier or fulfillment partner to investigate.
Depending on the circumstances and outcome of the investigation, an appropriate resolution may include additional delivery assistance, replacement, or refund in accordance with our applicable policies.
Please avoid submitting multiple requests for the same shipment while an investigation is already in progress, as this may slow down the resolution process.
Packages Marked as Delivered
If the carrier shows your package as Delivered but you cannot find it, please first check:
- Your mailbox
- Front door, porch, garage, or other secure delivery areas
- Reception desk or building management
- Mailroom or parcel locker
- Other members of your household
- Nearby neighbors
- Any delivery notices left by the carrier
We also recommend contacting the local delivery carrier directly, as they may be able to provide additional delivery information.
If you still cannot locate the package, please contact us at service@nooklora.com and we will assist you with the next steps.
A package being marked as delivered does not prevent us from reviewing a legitimate delivery concern.
Shipping Address Changes
Customers are responsible for providing a complete and accurate delivery address during checkout.
If you notice an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once the order has entered processing or has already been dispatched.
If a package is returned, redirected, or requires reshipping because the customer provided an incorrect or incomplete address, additional shipping charges may apply.
International Orders, Customs & Import Fees
International shipments may be subject to customs inspections, import duties, taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the recipient.
Nooklora does not control customs authorities and cannot guarantee how long customs clearance will take.
Customs processing may therefore affect your estimated delivery date.
Split Shipments
Products from the same order may occasionally be sent in separate packages due to:
- Inventory availability
- Product size
- Packaging requirements
- Different fulfillment locations
As a result, your packages may arrive on different dates.
Separate tracking numbers may also be provided.
You will not be charged additional shipping fees solely because Nooklora divides an order into multiple shipments.
Damaged, Missing or Incorrect Items
If your order arrives damaged, incomplete, or contains an incorrect product, please contact us as soon as possible.
Email us at service@nooklora.com and provide:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Photographs of the shipping package where relevant
Please keep the product and original packaging until our customer support team has completed the review or provided further instructions.
This information helps us investigate the issue and provide an appropriate resolution more quickly.
Returns & Refunds
If you would like to request a return, please contact us at service@nooklora.com before returning any product.
Please include your order number and the reason for your return.
Do not send products back without contacting us first and receiving return instructions.
Return eligibility, return conditions, deadlines, and any applicable return shipping costs are governed by our Return & Refund Policy.
Once an eligible returned product has been received and inspected, approved refunds will be issued to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Business Information
Brand Name: Nooklora
Company Name: GLEMVIA LIMITED
Registered Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
Email: service@nooklora.com
Customer Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)