Privacy policy

At Nooklora, we value your trust and are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, products, and services.

By using our website, creating an account, or making a purchase, you acknowledge and agree to the practices described in this policy.

Information We Collect

We collect information in two ways: information you voluntarily provide and information collected automatically when you interact with our website.

Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Create or update an account
  • Subscribe to newsletters or promotional offers
  • Contact customer support
  • Participate in surveys, promotions, or other activities

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information
  • Order history and transaction details

Information Collected Automatically

When you visit or browse our website, certain information may be gathered automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website activity and browsing behavior
  • Referring websites or traffic sources
  • Pages viewed and session duration
  • Information collected through cookies and similar technologies

How We Use Your Information

The information we collect is used to support our business operations and improve your shopping experience.

We may use your information to:

  • Process and fulfill orders
  • Verify payments and help prevent fraudulent transactions
  • Coordinate shipping and delivery services
  • Provide customer support
  • Communicate order updates and service notifications
  • Improve website functionality and user experience
  • Analyze website performance and customer preferences
  • Comply with legal and regulatory obligations
  • Send promotional communications when you have chosen to receive them

We use personal information for legitimate business purposes and in accordance with applicable privacy laws.

Data Security

Protecting customer information is an important part of our operations.

To help safeguard your data, we use reasonable administrative, technical, and organizational security measures, which may include:

  • SSL-encrypted transactions
  • Secure payment processing systems
  • Access controls for sensitive information
  • Monitoring systems designed to detect unauthorized activity
  • Trusted third-party service providers

Complete payment card information is generally processed by authorized payment providers and is not stored directly by Nooklora.

While we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Disclosure of Information

Nooklora does not sell or rent customer personal information for monetary compensation.

We may share information with trusted service providers when necessary to operate our business, including:

  • Payment processing providers
  • Shipping and logistics companies
  • Website hosting providers
  • E-commerce platform providers
  • Technical support partners
  • Analytics providers
  • Advertising and marketing service providers

These third parties may process information only as necessary to provide services on our behalf or as otherwise permitted by applicable law.

Advertising and Analytics Partners

To better understand website performance, measure advertising effectiveness, and deliver relevant advertisements, we may work with third-party platforms and service providers.

These may include:

  • Meta, including Facebook and Instagram
  • Google
  • AppLovin
  • Other advertising, analytics, and marketing providers

These services may use cookies, pixels, device identifiers, or similar technologies to collect information about your interactions with our website and advertisements.

Information collected by these providers is also subject to their respective privacy policies and practices.

Cookies and Similar Technologies

Our website uses cookies and related technologies to improve functionality and enhance the shopping experience.

Cookies may be used to:

  • Maintain shopping cart functionality
  • Enable secure checkout processes
  • Remember customer preferences
  • Analyze website traffic and performance
  • Measure advertising effectiveness
  • Support advertising and remarketing campaigns

Most web browsers allow users to manage or disable cookies through their browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

For additional information about cookies used by Shopify, please visit:

https://www.shopify.com/legal/cookies

Third-Party Websites

Our website may contain links to websites operated by independent third parties.

Because we do not control these websites, Nooklora is not responsible for their privacy practices, security measures, content, or policies.

We encourage users to review the privacy policies of external websites before providing personal information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

  • Accessing the personal information we maintain about you
  • Requesting correction of inaccurate or incomplete information
  • Requesting deletion of personal information where permitted by law
  • Requesting information about how your personal data is used
  • Objecting to or restricting certain processing activities
  • Withdrawing consent where processing is based on consent
  • Opting out of certain marketing communications

To exercise any applicable privacy rights, please contact our support team at:

service@nooklora.com

We may need to verify your identity before completing certain requests.

Do Not Track Signals

Some internet browsers provide a "Do Not Track" feature that allows users to indicate a preference regarding online tracking.

There is currently no universally accepted standard governing how websites should respond to Do Not Track signals. As a result, our website may not respond to these signals in all circumstances.

You may still manage cookies and certain tracking technologies through your browser settings or other privacy controls made available on our website.

Children's Privacy

Nooklora does not knowingly collect personal information from children under the age of 13.

Our website, products, and services are intended for a general adult audience and are not directed toward children.

If we become aware that personal information from a child has been collected without appropriate authorization, we will take reasonable steps to delete that information.

Data Breach Procedures

In the event of a security incident involving personal information, we will investigate the matter and take appropriate steps to contain, assess, and address the incident.

Where required by applicable law, affected individuals and relevant authorities will be notified within the legally required timeframe.

Email Communications

We may use your email address to:

  • Send order confirmations
  • Provide shipping and delivery updates
  • Respond to customer inquiries
  • Deliver account-related notifications
  • Provide customer service communications
  • Send promotional content if you have opted in

We aim to follow applicable email marketing requirements by:

  • Clearly identifying the sender
  • Using accurate and non-deceptive subject lines
  • Providing an unsubscribe option in promotional emails
  • Processing unsubscribe requests within the time required by applicable law

You may opt out of promotional emails at any time by clicking the unsubscribe link included in the communication.

Please note that you may still receive transactional emails related to active orders, account activity, or customer service requests.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any revisions will be posted on this page and will become effective when published unless otherwise stated.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:

Brand Name: Nooklora

Company Name: GLEMVIA LIMITED

Registered Address: SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG

Email: service@nooklora.com

Customer Support Hours: 9:00 AM – 6:00 PM (Monday – Friday)